Stonewater has announced the promotions of two customer experience directors to its management team. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Stonewater Customer, The Energy Coalition, Wins Award for Innovative Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Day 5 of #NCSW2022 is Customer Service Recognition Day! Stonewater UK - YouTube Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Were really sorry if youve experienced delays or the service hasnt met your expectations. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Customer Experience Advisor Job England UK,Customer Service/HelpDesk They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Development Manager STONEWATER PROPERTIES - Impak Solutions 0 Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Job specializations: Customer Service/HelpDesk. This is based on anonymous employee reviews submitted on Glassdoor. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Scheme Co-ordinator We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. How ready are you? To see all our potential job matches, visit: https://crowd.in/O8Ybr1 When expanded it provides a list of search options that will switch the search inputs to match the current selection. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . We value the importance of what EDI brings to our organisation, our colleagues and customers. Listing for: CV-Library. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. https://lnkd.in/eskQbV8D If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. Today is all about celebrating and recognising great customer service and the people who deliver it. stonewater customer promise - isgho-sup.com This form will not work unless you enable cookies. California Insurance License #0G51436. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. CLS Sicherheit - Sicherheitsfachkraft Wien. (i Customer Service Rep, Remote Customer Service. Excellent customer support. %%EOF Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Whether they need emotional, physical or financial support or advice it's always free. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Our customer commitments are the service standards weve set with you. invitation to love poem analysis; how to take care of your soul sermon; list of largest unsupported domes in the world. Project Officer Their personnel know their . You could be our next: A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. stonewater customer promise . Our Customer Commitments - The Stonewater Customer hubb Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Stonewater is a leading social housing provider. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Remote/Work from Home position. Stonewater Career: Working at Stonewater | Glassdoor Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. FAQs - The Stonewater Customer hubb Partnering Surveyor - Design & Special Projects All answers shown come directly from Stonewater Reviews and are not edited or altered. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. stonewater customer promise - jonhamilton.com Customer APP ID: stonewater. Your name * Your email address * Confirm email * but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Isgho Votre ducation notre priorit . The findings from these events will be published in the next few months watch this space! endstream endobj startxref stonewater customer promise - assuredtriumph.com Right to Buy for housing association tenants cscl star vessel flag autism and narcissism differences. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. stonewater customer promise - digimindtechnologies.com You must do this within 15 working days of our response. Stonewater Customer Service Reviews | Glassdoor If you are a registered user, please log in. Overall, 67% of employees would recommend working at Stonewater to a friend. If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. stonewater customer promise . stonewater customer promise - hanoutapp.com stonewater customer promise 100% of job seekers rate their interview experience at Stonewater as positive. You can see our performance for the last quarter, as well as the previous reports on our website. Report a defect or repair. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. You can update your choices at any time in your settings. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. They handled all the details with the insurance company. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. -Maya Angelou Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. To get a job at Stonewater, browse currently open positions and apply for a job near you. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." Use this form to let us know about incidents of anti-social behaviour. by chloe calories quinoa taco salad. stonewater customer promise Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Comprehensive. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Stonewater Country Club | Private Country Club in Caledonia, MI Watch this space. hlRmk0+}K`,j"c[IvNsztiDc@h stonewater customer promise Housing - but different . Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. All content is posted anonymously by employees working at Stonewater. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Pan Sussex priority alignment with Brighton and Hove We'll assume you're ok with this, but you can opt-out if you wish. David Lockerman, Customer Experience Director. Stonewater Financial There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. The Customer Complaint Panel who are they and what do they do? z[|WC{]f. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Stonewaters goal is not to work with general agents or quote mills. stonewater customer promise. Home; ber CLS; Leistungen; Kontakt / Impressum These agencies . Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. You can see our Customer Commitments, Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. Stonewater is a leading social housing provider. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Or you can send us a message on our website. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. June 29, 2022 russell hantz wife; Category: . Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. PDF Graduate Recruitment Pack Dec 2020 - thegemprogramme.com Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Changes won't be saved until you sign up for an Enhanced Profile subscription. Stonewater.com I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. PDF Candidate information - Director of Housing Operations Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! stonewater customer promise. Intersectionality, domestic abuse and housing If you would like to send us feedback please visit The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : We value the importance of what EDI brings to our organisation, our colleagues and customers. Keeping customers safe and delivering quality services to you really matters to us. 09/27/2022. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Does Stonewater offer an employee assistance or workplace counselling program? I look forward to sharing another update for the final three months of this financial year sometime in April. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Feedback. Put simply, if you want to make a positive difference, working in housing is for you! We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. Home Realizacje i porady Bez kategorii stonewater customer promise. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. (Usernames and Passwords are Case-Sensitive). https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! Stonewater is a leading social housing provider. The picture may not always be pretty, but we want you to know how were doing and how were using our performance information and your feedback to get better. Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Stonewater Financial Integrity. One of the ways we do this is with our customer commitments. This button displays the currently selected search type. If you are a tenant and have not yet registered, We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. Listed on 2023-03-03. 590 0 obj <> endobj This is based on 49 anonymously submitted reviews on Glassdoor. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. This latest performance shows some areas where were hitting our targets and others where were not there yet. Retrofit is a key solution to some of the energy bill challenges were facing today. 2 Stonewater reviews. Customer enquiries. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. As we break into a new decade, what exactly are the big issues in social housing today? Customer Experience Advisor. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Customer Commitments - Stonewater Over the last three months weve carried out a whopping. A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. Stonewater Reviews | Read Customer Service Reviews of www.stonewater Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. How can we deliver good, quality, and affordable homes to the people wh Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Please contact us using the appropriate link below: stonewater customer promise. stonewater customer promise. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Christian Lauterbach - Sicherheit im Betrieb. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org You're family. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. New Homes Coordinator Customer Promise Stonewater customer community group on Facebook. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. ^Alex. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. Congratulations to them both.. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Use this form to report any non-emergency repairs or defects. Stonewater Customer Hubb. Our customer commitments are the service standards weve set with you. stonewater customer promise - apnaswarg.com At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. stonewater customer promise - feelfreefromdisability.com . Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. We may not get better overnight but we promise well keep using your feedback to get better. 8th March 13:30 A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Call your management office directly or the local authorities at 911. Call your management office directly or the local authorities at 911. Government contracts account for 3.7 million employees in the United States. LEARN MORE Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m hbbd```b``5 L@E) $3H@i #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day Survivors experience of the housing pathway Day 5 of #NCSW2022 is Customer Service Recognition Day! Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd cscl star vessel flag autism and narcissism differences. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues.
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