Initial Response milestone- You only need 1 criteria. Thanks @ Tarik, the directions states to create two roles, which I did. Thank you for your time and response. You cannot customize its label or logo". I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I was able to work out a solution, I will outline it below. for Challenge 7. took me 2 hours to undersand that, and without your comment I could have been there forever!! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. A support process is similar - different stages apply to each process. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Thanks a lot in advance. but i don't know what is next step? Thank you! Look at the page layout and enable knowledge. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. We can't find the 'Customer Case Team' role. When it works it plays a sound to tell you that a case has been assigned to you. But I have successfully created this service console in my playground. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? I have named and renamed it (Over and over and over). Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Gosh how frustrating! "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Checkboxes: Missing 3 that should be checked. There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. 3 new items on utility bar. Excellent article and with lots of information. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Tweak service Console. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I add wrong queue to Presence Statuses but I still have the same issue. I ran into the same issue. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. This is my current version name. hmmm This looks good. What other fields do you need to add? It is now working. I'd try this- Delete the current process. Start in setup. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure you group report results correctly. " I wish I had a good answer for you! Is knowledge.* On the lightning page layout? Ask Question Asked 2 years, 8 months ago. Read this article- It should answer your question: https://help.salesforce.com/articleView?id=customizesupport_ondemand_email_to_case.htm&type=5If not, leave some details on your setup of email-to-case. Prework and Notes. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. After editing the service console, you might have to edit the new profiles. Ensure the Case Reason and Type Analysis report format is SUMMARY. Configure a named credential and remote site according to the specifications outlined in the business requirements. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Billing Topics (Billing_Topics) with Payments and Reimbursements. I didn't have enough licenses in the playground to activate Ada Ok. Let's back up a little bit. A Support Process and the page layout are two unique things. Ensure Agents have access to Knowledge when viewing a Case. I'm sure you've done this but is omin-channel enabled? Confused? read more, Youre going to think Im totally pathetic for writing about this!!! Hi,Oh I got it! Glad you solved the problem! Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. I did add the things mentioned automated action in macro. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. I am getting mad over this error now. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. My problem was that I had 2 users with the same name: Ada Balewa. Sorry . I had to do a quick refreher on this topic mid-superbadge. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Could you share a bit more details on what you have done for this step? Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. Ive always thought this was pretty cool. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Click on the category and note the "group unique name" - verify that it is Billing_Topics. Thank you very much for such an interesting post. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Go to a case- check the Status options. All reactions. You write beautiful things. I can only click on the Email tab. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Review the steps to rename the console to 'Cloud Support Service Console'. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Still stuck? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Still stuck? If not, I'm happy to take a look at the details of your macro if you would post them as a comment. The key word is "rename." I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Still stuck? You, my amazing reader, get more than tips for a Salesforce Superbadge. . Any help! "I have created the Entitlement Process named "Cirrus Support Process" twice now. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. We recommend using a new Developer Edition (DE) to check this challenge. Some changes are done at Challenge 2. I have the Milestones field in the page layout too. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! I think it must have taken some time to register that I updated the values or something?!?!? I ran into same issue and I was able to resolve this issue by switching the trailhead playgrounds back and forth. Any hlp? The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Any help would be greatly appreciated. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. * Able to be used on a profile level? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. ", There are two options for email to case. Are you sure you want "email to case"? Save & Activate.That helped me clear that error. Please help. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Even clicked edit and save for the profile after changing console settings. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. not sure how to troubleshoot this tho..@_@, hmmm! I hope to inspire all of the worlds trailblazers to learn, grow, and experience! And of course, I just tested the challenge 4 again and I passed! Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. I'd do a quick google search on Salesforce Macros- It's a point and click process. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Anyone studying for their Service Cloud consultant certification. Two things try a different merge field for the name. Trying new things- my baby brother practiced crawling through a tunnel. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. +12,700 Points +300 points. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. When you start a create a new report, simply click to start with a clean screen. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Hyatt Place New Taipei City Xinzhuang. I'm chasing my own tail. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Challenge 1: Automate record creation. These are instructions on the types of rules you need to make. Ensure you set up the routing for Advanced Cases properly. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. But not sure what is causing the macro to not find the email template. Something that helped was saving the report frequently. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. What should I do? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Luckily, the macros module was very fresh in my mind. (Not the "standard platform user", just "standard user"). Did you check the little box to activate the entitlement process? I have enabled the knowledge user check box in the user profile. Ask Question Asked 2 years, 8 months ago. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. I also ran into this after copy pasting the API Name out of the error message. 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Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. You should be prepared for a heavily scenario . Ensure Agents have access to Knowledge when viewing a Case". I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). @adityavarma chekuri try to name the support process only "Cloud Technical Team". Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. You do not need an overflow assignee, but you will need two queues. Problem is however that the macro works fine: it sends out the correct mail template to the case contact person. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I kept that particular module open one on screen while I walked through this step. Various trademarks held by their respective owners. Ensure you group report results correctly. Tried it all, from custom : support profile to standard user, even admin. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. I resolved the issue, by deleting the Billing profile and recreating it using. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. and me too!! Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. It's a picklist. Did you check the values? Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! R&D, A project with Daddy: My favorite daily process! Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. That is frustrating! I am glad that you figured it out. Hello, Thanks for your feedback. Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. This is a fun challenge - if you are, like me, a total Service Cloud novice. A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. One or more profiles that you added has reached the maximum number of allowed apps.facing this issue in challenge 1 please help. I just finished the superbadge. I'll keep checking if I missed anything. Ensure you set up the routing for Advanced Cases properly. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Do your routing configurations tie to the correct queues? If you are short on time, start around the 20 minute mark. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) Book Now. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. I am not sure what I'm doing wrong? Wait 24 hours then re-create the process. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. I didn't change anything and retried the "Check Challenge" just now and it worked. I'm sure it's something little! If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU.
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