Why have i been rejected for my return as the item was faulty? There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. To break them up politely to ask for helpit was like I had sowrn at them. New customers only. 10/10 will not be using footasylum again. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. !spoke to Edge lane store about colours in crocs. Price was unbelievable for what I got! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 10/10 will not be using footasylum again. Asked for a pair of trainerscould not even tell what the guy said. Next time it will be JD SPORTS for my next purchase. Will definitely be ordering from them again. Change of mind returns accepted. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Thank you for signing up to . For more information on the cookies that our site uses click here. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). The lady at the till was no better. Take care!Thanks,Rebekah. Replies to negative reviews in < 24 hours. Ordered and paid on 10th December my daughter's Xmas present. Treated myself to some new trainers and jogging bottoms in the sale! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Absolutely fuming with this company. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Was told that neither was possible because I didnt return them in the original shoe box! By using a. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. I messaged a few guys initially who were very slow to respond and inresponsive. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Happy from start to finish! Click the 'Copy' button to copy it. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Will definitely be ordering from them again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It needs to be unworn or unused and still have the original tags. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was taught to value customers, no matter what job I was in. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Order placed Sunday afternoon and delivered Monday afternoon. 3. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Ordered coats for 2 of my sons in the sale. Ends: Tue 28 Feb 2023. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! It's your job. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Will not use again. Shocking company - bought two items trainers and sliders order value 100.28 never received. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Footasylum is a leading UK retailer of fashion streetwear and sportswear. Order placed Sunday afternoon and delivered Monday afternoon. In real life, they are dull, boring and have no character at all. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Footasylum. They have scribbled size 7 on it. A simple full refund is all I wanted from the first time I was messed around!! A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Courier. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. The kind your customers really want. Here are 8 tips for writing great reviews. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Been trying via live chat, what's app and calling HQ. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. This arrived within only two working days and all items were delivered intact and all there. Great sale and super quick on delivery. This arrived within only two working days and all items were delivered intact and all there. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I was taught to value customers, no matter what job I was in. I have worked in retail for over 15 years. Happy from start to finish! Start your return online at the Footasylum website. One star as there is no 0 stars. Footasylum Refund Reviews | Read genuine reviews on Footasylum refund F Happiness Grade Company Reviews Questions Refunds 32.00% - Difficult Phone: 0844 209 0804 Location: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood F Refund - Difficult 32.00 % Industry Average You have 28 days to return your items and you'll need your original receipt or delivery note. Code Expires. Claim your profile to access Trustpilots free business tools and connect with customers. Verification can help ensure real people write reviews about real companies. Unable to get in touch with anyone from customer service to resolve issue. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. One star as there is no 0 stars. Delivery to Australia was super cheap and very very fast! We use dedicated people and clever technology to safeguard our platform. Been trying via live chat, what's app and calling HQ. Check out what 59,340 people have written so far, and share your own experience. Great sale and super quick on delivery. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. All in all, satisfied with my purchase and dealings with this shop. Greater than 75%. They were dispatched quickly and delivered within a few days to Northern Ireland. Find out how we combat fake reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Still over 300 down! Easy! These featured collections are typically the most popular and best-selling products on the Footasylum website. Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Once cleared, your points will turn into money off any future purchases. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. . Easy! This time, however, when I ordered, their courier choice was Yodel. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Only response was we would receive a call within 8 hours - that was two days ago! Wow! Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Unable to get in touch with anyone from customer service to resolve issue. Delivery Methods. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. That is great news that they arrived a day early!We hope to see you again very soon. We often link to other websites, but we can't be responsible for their content. We also ensure all reviews are published without moderation. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We spoke to Footasylum's senior leaders . Your browser does not support embedded videos. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Ordered almost 400 worth of clothes for my son on the 12th of December! This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. No greeting, no please, no thank you. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Companies can ask for reviews via automatic invitations. Get Code. Order placed Sunday afternoon and delivered Monday afternoon. They were dispatched quickly and delivered within a few days to Northern Ireland. Verification can help ensure real people write reviews about real companies. This time, however, when I ordered, their courier choice was Yodel. Date of experience: January 04, 2023. Was looking everywhere but at her customers. Wow! Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Price was unbelievable for what I got! From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. It's great to hear you are happy with the coat and that the delivery was so quick. Extremely moody.I've never seen such self absorbed people. Tommy Jeans. Difficult, posted 2 weeks ago By continuing to use this website, you agree to the use of Cookies. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Will not use again. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Got them cheaper than any other website. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Stay ahead of the game with the latest trainers and clothing from Footasylum. 2023 Trustpilot A/S. My son lost out on his Christmas presents as a result. Greater than 37%. Ordered standard delivery, was dispatched the next day & arrived the day after. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Tried to send Crocs back as they didnt fit my daughter. My son lost out on his Christmas presents as a result. One very disappointed son this Xmas! 27 Feb. At least 30% off in the . If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Manners cost nothing. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Simply follow our returns portal link below. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Ordered coats for 2 of my sons in the sale. Next time it will be JD SPORTS for my next purchase. Ordered coats for 2 of my sons in the sale. Thanks. Received 2 small refunds for I don't know what! Ordered some trainers at 10.30pm amd paid for next day delivery. For full terms and conditions see here. This is the last thing I buy from footasylum from here on. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Simply follow our returns portal link below. If you miss this window, youll have to go through the returns process. If you don't like it, leave. Email never arrived so ended up going to a store on crutches to get a refund. Subscribe in print, digital, or a great-value bundle. These brands are always trending on the Footasylum website so if youre looking for the latest products and collections from them, check out Footasylum first for exclusive discounts. Extremely moody.I've never seen such self absorbed people. Avoid this store at all costs. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Highly recommend and will definitely buy from Zavetti again. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Please provide a valid proof of purchase. Keep up the good work Terry!Thanks so much.Tanya. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Useless. Suggested companies are based on peoples browsing tendencies. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Here are 8 tips for writing great reviews. Tried to send Crocs back as they didnt fit my daughter. Please refresh the page and try again. I ordered an item with Christmas delivery on 20th December and received an email confirmation. The lines are open from08:30 - 19:00. This arrived within only two working days and all items were delivered intact and all there. !spoke to Edge lane store about colours in crocs. Gain access to Footasylum UNLCKD through your main Footasylum account. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Find out how we combat fake reviews. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Round and round in circles. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Still over 300 down! Greater than 82% of reviewers feedback is Footasylum returns process could be better. Anyone can write a Trustpilot review. I will always order with footasylum I am very happy with the service and products. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. 2023 Trustpilot A/S. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Email never arrived so ended up going to a store on crutches to get a refund. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. If valid, the page will refresh and your total will be updated accordingly. Hey Karl!Thanks for taking the time to leave us a review. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund.
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